Service and Repair
If your FLARM device is not working correctly, please first make sure that it is installed and configured correctly. You will find many relevant resources and documents on this website.
If the appliance is still within the statutory warranty period, contact the installer or dealer from whom the appliance was purchased. You can organise a warranty repair there. In all other cases, please contact the nearest FLARM service partner who can repair the device. Please note that service partners operate independently of FLARM and set their own prices.
If your device needs to be serviced in Switzerland, please contact us at info@flarm.com. We will get back to you as soon as possible with a return code.
If you are sending goods from abroad, please use a courier service (e.g. FedEx, UPS, DHL Express) to ensure fast customs clearance and avoid additional charges. Shipments over a small amount (EUR 10) must be accompanied by a proforma invoice with the following exact phrase clearly visible: Return of Swiss goods for repair. The following EU HS code must also be indicated on the proforma invoice:
HS code: 9014 20 80
Postal address FLARM service centre:
FLARM Technology AG
c/o Placetec AG
Industriestrasse 17
4410 Liestal
Switzerland
Please do not send any devices until you have contacted the service partner and received shipping instructions!
| Service Partner | Region | Products | Contact us |
|---|---|---|---|
| Menkar Technology | EU | PowerFLARM Core PowerFLARM Fusion |
info@menkar.es |
| Ülis Segelflugbedarf | EU | PowerFLARM Core Classic FLARM |
info@segelflugbedarf24.de |
| Cumulus Soaring | USA | PowerFLARM Core PowerFLARM Fusion |
paul@remde.us |
| Craggy Aero | USA | PowerFLARM Core | info@craggyaero.com |
| swiftavionics | AU | PowerFLARM Core PowerFLARM Fusion |
nathan@swiftavionics.com.au |
| FLARM Technology | CH | All PowerFLARM products All UAV products |
info@flarm.com |
FAQs
Frequently asked questions and the corresponding answers from the experts are listed here.